30% FFT response rates leads to new patient experience initiatives
Real time patient experience feedback and analytics drives service improvement at East Kent
At Aintree, high response rates and automated data capturing drives service improvements
DNA’s were reduced by 5% which generated £1million income for Leeds NHS Trust
East Kent reduced DNA levels by 20.6% and had advanced warning of 8,132 cancellations
Over 20,000 appointments were re-utilised at Royal Surrey saving £2million in costs
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A multi channel approach achieves full patient coverage with the highest connection rate at the lowest possible cost.