Case Studies Patient Experience Surveys Archive

The Leeds Teaching Hospitals

Over 17,000 Leeds citizens provide digital feedback on Covid-19 vaccination centres in 5 months, with 99% positive rating across both sites

FFT response rates triple and increase 'You said, We did' opportunities across the Trust

FFT in Mental Health & Community
Responses increase from 1000 to 53, 670 annually!

Response rates increase by 30% with the addition of SMS & IVM surveys

Patient centric culture created with high levels of patient feedback

Latest FFT analytics highlight ‘You Said, We Did’ changes to improve patient experience

High FFT response rates highlight themes to improve services

Achieving over 30% FFT response rates and reducing DNA's by 25% with one solution

Driving service improvement with FFT feedback