Covid 19 update: Moving to digital channels to manage demand
We send over 100 million patient communications a year for […]
Read moreTwo health tech pioneers create complete ‘digital first’ experience
12th December 2019 A new partnership offering patients a ‘digital […]
Read moreOur digital patient letters win prestigious national award and Trust praised for digital revolution
East Lancashire Hospitals NHS Trust
Read moreNew digital events: Achieving the NHS 10yr plan at your Trust
Ready to start your 'digital first' journey?
Read more‘Digital First’ innovation is shortlisted for prestigious HSJ award
Read about the latest digital first innovation!
Read moreEast Lancashire Hospitals Trust cuts letter cost in half with digital launch
PRESS RELEASE 13 August 2018 East Lancashire Hospitals Trust cuts […]
Read more2 minute video on how digital letters improved Henry’s hospital visit
Latest update Within 1 month of going live, Trusts are […]
Read moreLancashire hospital patients receive appointment letters straight to the mobile phone!
East Lancashire Hospitals Trust now offer patient digital letters! 6 […]
Read more50% of Outpatients choose digital letters over post at Portsmouth NHS Trust
Digital letters roll out Trust wide in May 2018 Every […]
Read moreNew Event: Digital Health Innovation Lab
68% of patients prefer to manage appointments online or by smartphone!
Read morePatient insight: reasons for missed appointments
68% of patients would like to manage medical appointments online […]
Read moreNew Events: The next frontier in Patient Experience
The time for re-thinking patient experience is now! FFT is […]
Read moreMeet our Service Delivery whiz….Mike Taylor
The man that drives the patient portal projects to success!
Read moreMeet our celebrity product: Patient Portal
Hit national health headlines 5 times last month!
Read morePortsmouth Hospitals NHS Trust offer Outpatients digital appointment letters
Up to 52% of patients chose digital appointment letters over post in the pilot!
Read morePress Release: Barnsley Hospital to launch digital appointment letters
5 June: Digital Appointment letters launch in Outpatients Barnsley Hospital […]
Read moreAppointment Management: Reduce DNA’s & Guaranteed CIP
Attend and Learn: Inclusivity: Multi-channel communications to reach every patient […]
Read morePatient Experience User Group – What went on!
On 29 September, delegates from 18 trusts across the country […]
Read moreNew! Patient Experience User Group – 29th Sept
Attend and Learn: Responsive new User Interface: Accomplish tasks at […]
Read moreFFT Case Study: East Kent Hospitals University Trust
40% FFT response rates and feedback delivers 'You said, We did' changes
Read morePatient Experience Manager Sharon Kidd -FFT interview
Sharon Kidd has managed The Friends and Family Test (FFT) […]
Read moreNew Appointment Reminders reduce DNA’s to 7.2% and generate income of £1.5 million!
Leeds Teaching Hospitals is one of the largest UK Trusts […]
Read more30% FFT Response Rates Leads to New Patient Experience Initiatives
The Countess of Chester NHS Trust collected only 68 Outpatient […]
Read moreNew Event: 12 May – How to Reduce DNA’s and Maximise Income
Trusts are under immense pressure to meet performance targets, placing […]
Read moreHealthcare Communications collect 52% of all OP FFT responses!
NHS England publish monthly Friends and Family Test results from […]
Read moreStating costs of missed Appointments in reminders reduces DNA’s
Missed hospital appointments are a costly drain on NHS resources […]
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