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News

Covid 19 update: Moving to digital channels to manage demand

We send over 100 million patient communications a year for […]

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Two health tech pioneers create complete ‘digital first’ experience

12th December 2019 A new partnership offering patients a ‘digital […]

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Our digital patient letters win prestigious national award and Trust praised for digital revolution

East Lancashire Hospitals NHS Trust

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New digital events: Achieving the NHS 10yr plan at your Trust

Ready to start your 'digital first' journey?

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‘Digital First’ innovation is shortlisted for prestigious HSJ award

Read about the latest digital first innovation!

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2018 UK Mobile behaviour report

The evolution of the digital swiss army knife

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East Lancashire Hospitals Trust cuts letter cost in half with digital launch

PRESS RELEASE 13 August 2018 East Lancashire Hospitals Trust cuts […]

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2 minute video on how digital letters improved Henry’s hospital visit

Latest update Within 1 month of going live, Trusts are […]

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Lancashire hospital patients receive appointment letters straight to the mobile phone!

East Lancashire Hospitals Trust now offer patient digital letters! 6 […]

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50% of Outpatients choose digital letters over post at Portsmouth NHS Trust

Digital letters roll out Trust wide in May 2018 Every […]

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New Event: Digital Health Innovation Lab

68% of patients prefer to manage appointments online or by smartphone!

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Patient insight: reasons for missed appointments

68% of patients would like to manage medical appointments online […]

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New Events: The next frontier in Patient Experience

The time for re-thinking patient experience is now! FFT is […]

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Meet our Service Delivery whiz….Mike Taylor

The man that drives the patient portal projects to success!

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Meet our celebrity product: Patient Portal

Hit national health headlines 5 times last month!

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Portsmouth Hospitals NHS Trust offer Outpatients digital appointment letters

Up to 52% of patients chose digital appointment letters over post in the pilot!

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Press Release: Barnsley Hospital to launch digital appointment letters

5 June: Digital Appointment letters launch in Outpatients Barnsley Hospital […]

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Meet the leader of the HC Team

Our MD, Mike Cunningham, is in the hot seat with […]

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Appointment Management: Reduce DNA’s & Guaranteed CIP

Attend and Learn: Inclusivity: Multi-channel communications to reach every patient […]

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Patient Experience User Group – What went on!

On 29 September, delegates from 18 trusts across the country […]

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New! Patient Experience User Group – 29th Sept

Attend and Learn:  Responsive new User Interface: Accomplish tasks at […]

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FFT Case Study: East Kent Hospitals University Trust

40% FFT response rates and feedback delivers 'You said, We did' changes

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Patient Experience Manager Sharon Kidd -FFT interview

Sharon Kidd has managed The Friends and Family Test (FFT) […]

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New Appointment Reminders reduce DNA’s to 7.2% and generate income of £1.5 million!

Leeds Teaching Hospitals is one of the largest UK Trusts […]

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30% FFT Response Rates Leads to New Patient Experience Initiatives

The Countess of Chester NHS Trust collected only 68 Outpatient […]

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New Event: 12 May – How to Reduce DNA’s and Maximise Income

Trusts are under immense pressure to meet performance targets, placing […]

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Healthcare Communications collect 52% of all OP FFT responses!

NHS England publish monthly Friends and Family Test results from […]

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Stating costs of missed Appointments in reminders reduces DNA’s

Missed hospital appointments are a costly drain on NHS resources […]

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Case study

Redesigning Patient Pathways: IBD

Video Case Study

The Friends and Family Test Case Study

Countess of Chester NHS Trust FFT response rates increase by 30% overnight!

Latest News

Flipping healthcare on its head: Moving from reactive and episodic to proactive and predictive 

The unsustainable healthcare truth  Healthcare is in a reactive state across the globe, with long...

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