This White Paper is designed to provide a review of the available literature as to how SMS text messaging can be used in communicating with healthcare users to improve Healthcare provision.


It has been two decades since the first mobile phone text messages were sent and in that time their usage and popularity has exceeded all expectations. Today, text messaging is the most widely used mobile data service. In the UK, 93% of adults own a mobile (66% of them are smart phones) and the average uK resident sends 117 SMS or MMS messages per month, indeed 15% of adults in the UK are ‘Mobile Only’ homes. (OfCom, 2015).

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If your interest is sparked in an SMS project that may help your Trust become more efficent, please drop us a line