Keira Tait leads our Service Delivery team to ensure projects are delivered on time and our clients receive first class support. With a background in IT networking and 18 months experience in NHS implementations, it’s time to find out how this organised mind operates!

You lead the team in Service Delivery, what is the most rewarding part of your job?

When my team and I get Trust implementations live with our services. It’s great knowing that we have made a difference by getting the Trust system up and running the way they want it.

Choose a Mr Men/Little Miss character for your work persona and why?

It would definitely have to be Little Miss Curious! I’m always curious about what people are working on and how things are going in other areas of the business, as well as with the NHS in general.

What has surprised you most about working for Healthcare Communications?

I never thought working for Healthcare Communications would be so fun! I take my job seriously (and I’m sure everyone else does too) but its brilliant being in such a fun and friendly atmosphere.

It was also a big surprise when one of our developers showed up for a work day out to Chester races in a banana costume!

What’s number one on your bucket list and why?

I actually have two bucket lists, a ridiculous one and a sensible one. Number one on the “ridiculous” bucket list is to participate in space exploration, ideally a return journey but I’d take what I can get. I think it would be the most incredible experience and it literally out of this world. The number one thing on my “sensible” bucket list is to buy a house, which seems like a very sensible thing to do.

If we came to dinner at your place, what would you cook?

For a starter I’d make one of my favourite dishes – Cheesy Melanzane (also known as Aubergine grilled with Parmesan). For the main course I’d cook ribeye steak with garlic and rosemary sweet potatoes and for dessert it would be almond flour chocolate cake with fresh berries.

How do you ensure client projects are delivered on time?

It’s all about communication – ensuring everyone is on the same page, knowing what the client wants and when, identifying and discussing risks early on. It’s also about letting Trusts know that we want to get their service live as much as they do and doing anything we can to support them.

What did you want to be when growing up?

A politician, because I’m an optimistic person and thought that that would be the best way to change the world for the better. I have since learnt that there are many other ways to make a positive impact on the world.

If you could have any superpower what would it be and why?

I would like to be a Shape Shifter because it allows me all sorts of superpowers (flying, invisibility, breathing underwater) all in one! I could experience a lot of different things to satisfy my curiosity. I’d morph into different animals to see what a day in their life is really like when no humans are about.

Tell me about one of your worst habits?

Well, I do enjoy the odd cup or two.. or eight… of coffee. Coffee and I do have a great relationship, as long as it’s there for me. I also drink a silly amount of tea but please don’t tell coffee that.

What would be your first question to the people of Antarctica?

As they would most likely be scientists or researchers, I would ask them what they are researching and whether they have discovered anything interesting. I’d also be inclined to ask them if they would like a warm cup of coffee.

Want to find out more about our smooth implemenation process? Contact our Support team!