Trusts are under immense pressure to meet performance targets, placing extra strain on front line staff and management.

This free event focuses on closing the shortfall against efficiency targets to:

  • Reduce DNA’s and maximise income
  • STOP duplication of effort adding to staff workloads

Attend & Learn:

  • Doing things differently: Integrating traditional & digital patient communications to maximise efficiencies
  • Case study: Multi channel patient communications lowered DNA’s by 30%
  • Digital delivery of letters: Key driver in closing to inefficiency gap
  • Case study: New reminder technology increases theatre productivity
  • Innovations in delivering patient centred co-ordinated care

Confirmed guest speakers

  • Jo Byers, Head of Clinical Administration – East Sussex Healthcare NHS Trust
  • Gillian Ryan, Project Manager, Theatre productivity – Portsmouth Hospitals NHS Trust
  • Lesley Lloyd – Appointment Management Consultant


  • Date: 12th May
  • Venue: Hallam Conference Centre – London
  • Time: 9.30am-3.30pm

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