Press Release: Barnsley Hospital to launch digital appointment letters
5 June: Digital Appointment letters launch in Outpatients Barnsley Hospital […]
Read moreAppointment Management: Reduce DNA’s & Guaranteed CIP
Attend and Learn: Inclusivity: Multi-channel communications to reach every patient […]
Read moreDon’t let survey bias sneak in to your surveys!
The 4 culprits to avoid for the best survey outcomes!
Read moreMeet the Team….Chris Astley, Service Delivery Co-ordinator
We place our Service Delivery Co-ordinator, Chris Astley, under the […]
Read morePatient Experience User Group – What went on!
On 29 September, delegates from 18 trusts across the country […]
Read moreNew! Patient Experience User Group – 29th Sept
Attend and Learn: Responsive new User Interface: Accomplish tasks at […]
Read moreFFT Case Study: East Kent Hospitals University Trust
40% FFT response rates and feedback delivers 'You said, We did' changes
Read morePatient Experience Manager Sharon Kidd -FFT interview
Sharon Kidd has managed The Friends and Family Test (FFT) […]
Read moreNew Appointment Reminders reduce DNA’s to 7.2% and generate income of £1.5 million!
Leeds Teaching Hospitals is one of the largest UK Trusts […]
Read more30% FFT Response Rates Leads to New Patient Experience Initiatives
The Countess of Chester NHS Trust collected only 68 Outpatient […]
Read moreNew Event: 12 May – How to Reduce DNA’s and Maximise Income
Trusts are under immense pressure to meet performance targets, placing […]
Read moreHealthcare Communications collect 52% of all OP FFT responses!
NHS England publish monthly Friends and Family Test results from […]
Read moreThe Role of SMS in Improving Healthcare Provision – Free White Paper
The importance of SMS in hospital communications
Read moreStating costs of missed Appointments in reminders reduces DNA’s
Missed hospital appointments are a costly drain on NHS resources […]
Read moreNew Event: Appointment Management User Group 2015
Outpatient Services & Appointment Management User Group 2015
Read moreThe Mental Health & Community Event – The Path to Improved Patient Engagement
The Path to Improved Patient Engagement
Read moreThe Next Level of Patient Experience Mystery Shoppers
Louise McIver, Patient Involvement Co-ordinator at Southend University NHS Foundation […]
Read moreMeet our Service Delivery Team Leader….Keira Tait
Keira Tait leads our Service Delivery team to ensure projects […]
Read moreThe Welsh Patient Experience Event – 14 October
What it’s about? NHS Health Boards are under increasing pressure […]
Read moreMeet our Head of IT – Daniel Worrall
Daniel is head of our IT Team who bring NHS feedback to life […]
Read moreSpotlight Interview: Sally Child, Project Manager – The Reminder implementation journey
Sally Child is the project Manager of Leeds Hospitals Trust […]
Read moreThe Patient Experience Game Changer – Sentiment Analysis
Soon after The Friends and Family Test (FFT) launch in […]
Read morePotential Income gains of £15,600 a month from Appointment Reminder Agent Calls
BACKGROUND Last year 49,000 appointments were missed at Croydon Health […]
Read moreMeet our Customer Support Team Leader… Kirsty Newsham
We shine the spotlight on our Customer Support Team Leader […]
Read moreDeveloping and Improving Efficiency in Outpatients
On 14 May, we held a forum for Outpatient staff […]
Read moreBilingual Agent Calls Remind and Confirm 4200 patients a month at Betsi Cadwaladr University Health Board
Background Betsi Cadwaladr University Health Board is one of the […]
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