The Next Level of Patient Experience Mystery Shoppers
Louise McIver, Patient Involvement Co-ordinator at Southend University NHS Foundation […]
Read moreMeet our Service Delivery Team Leader….Keira Tait
Keira Tait leads our Service Delivery team to ensure projects […]
Read moreThe Welsh Patient Experience Event – 14 October
What it’s about? NHS Health Boards are under increasing pressure […]
Read moreMeet our Head of IT – Daniel Worrall
Daniel is head of our IT Team who bring NHS feedback to life […]
Read moreSpotlight Interview: Sally Child, Project Manager – The Reminder implementation journey
Sally Child is the project Manager of Leeds Hospitals Trust […]
Read moreThe Patient Experience Game Changer – Sentiment Analysis
Soon after The Friends and Family Test (FFT) launch in […]
Read morePotential Income gains of £15,600 a month from Appointment Reminder Agent Calls
BACKGROUND Last year 49,000 appointments were missed at Croydon Health […]
Read moreMeet our Customer Support Team Leader… Kirsty Newsham
We shine the spotlight on our Customer Support Team Leader […]
Read moreDeveloping and Improving Efficiency in Outpatients
On 14 May, we held a forum for Outpatient staff […]
Read moreBilingual Agent Calls Remind and Confirm 4200 patients a month at Betsi Cadwaladr University Health Board
Background Betsi Cadwaladr University Health Board is one of the […]
Read moreMeet our Client Service Manager…Ross Hunter
We put our Client Services Manager, Ross Hunter, in the […]
Read morePortsmouth Hospitals Trust use appointment reminders to increase theatre utilisation
Case Study: Theatre Utilisation increases to 87% with appointment reminders […]
Read morePress Release: Hull & East Yorkshire Hospitals NHS Trust launch Appointment Reminders
Hospital patients have begun to receive automated appointment reminders in […]
Read moreHealthcare Communications Help All our Trusts Hit 2015 CQUIN Targets
All Trusts we provide the Friends and Family Test to […]
Read moreHealthcare Communications work with 2 Welsh University Health Boards to reduce DNAs by 50%
A shocking 162,000 hospital appointments were missed last year between […]
Read moreDeveloping & Improving Efficiency in Outpatient Services – 14th May
Outpatient departments are under increasing pressure to deliver higher levels […]
Read moreHealthcare Communication Reaches 1.2 million in FFT feedback Collected out of 5 million
The Friends and Family Test (FFT) has reached a successful […]
Read moreMarch 2015 CQUIN targets – how to make sure you achieve them
It’s getting closer to crunch time and we’re here to […]
Read moreLondon Event – NHSmail SMS Replacement Workshop 5 Feb 2015
From April 2015, SMS will no longer be part of […]
Read moreEvents, Workshops and Webinars 2015
Friends and Family Test Training Webinars! We’re running regular training […]
Read moreWe Welcome 3 More Trusts to the Fold
We’re working with 3 new Trusts to deliver their Friends […]
Read moreNHSmail SMS Replacement Workshop – Read All About It!
We held a workshop to discuss the demise of NHSmail […]
Read moreFriends and Family Test Update: New Communication Resources and Dates for the Diary!
NHS England has designed animated, short films to communicate the […]
Read moreWe’ve hit the Big Time – We’re now working with 50 Trusts to deliver the Friends and Family Test
We’re proud to say we are now market leaders in […]
Read moreOur Start Trust of the Month – Aintree University Hospital Trust
Aintree University Hospital feature in Nursing Times this month discussing […]
Read moreStaff at United Lincolnshire Trust have the X Factor
We have to share the ingenious idea that Sharon Kidd […]
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