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News

Latest healthcare news, events and new product releases

Stating costs of missed Appointments in reminders reduces DNA’s

Missed hospital appointments are a costly drain on NHS resources […]

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New Event: Appointment Management User Group 2015

Outpatient Services & Appointment Management User Group 2015

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The Mental Health & Community Event – The Path to Improved Patient Engagement

The Path to Improved Patient Engagement

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The Next Level of Patient Experience Mystery Shoppers

Louise McIver, Patient Involvement Co-ordinator at Southend University NHS Foundation […]

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Meet our Service Delivery Team Leader….Keira Tait

Keira Tait leads our Service Delivery team to ensure projects […]

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The Welsh Patient Experience Event – 14 October

What it’s about? NHS Health Boards are under increasing pressure […]

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Meet our Head of IT – Daniel Worrall

Daniel is head of our IT Team who bring NHS feedback to life […]

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Spotlight Interview: Sally Child, Project Manager – The Reminder implementation journey

Sally Child is the project Manager of Leeds Hospitals Trust […]

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The Patient Experience Game Changer – Sentiment Analysis

Soon after The Friends and Family Test (FFT) launch in […]

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Potential Income gains of £15,600 a month from Appointment Reminder Agent Calls

BACKGROUND Last year 49,000 appointments were missed at Croydon Health […]

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Meet our Customer Support Team Leader… Kirsty Newsham

We shine the spotlight on our Customer Support Team Leader […]

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Developing and Improving Efficiency in Outpatients

On 14 May, we held a forum for Outpatient staff […]

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Bilingual Agent Calls Remind and Confirm 4200 patients a month at Betsi Cadwaladr University Health Board

Background Betsi Cadwaladr University Health Board is one of the […]

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Meet our Client Service Manager…Ross Hunter

We put our Client Services Manager, Ross Hunter, in the […]

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Portsmouth Hospitals Trust use appointment reminders to increase theatre utilisation

Case Study: Theatre Utilisation increases to 87% with appointment reminders […]

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Press Release: Hull & East Yorkshire Hospitals NHS Trust launch Appointment Reminders

Hospital patients have begun to receive automated appointment reminders in […]

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Healthcare Communications Help All our Trusts Hit 2015 CQUIN Targets

All Trusts we provide the Friends and Family Test to […]

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Healthcare Communications work with 2 Welsh University Health Boards to reduce DNAs by 50%

A shocking 162,000 hospital appointments were missed last year between […]

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Developing & Improving Efficiency in Outpatient Services – 14th May

Outpatient departments are under increasing pressure to deliver higher levels […]

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Healthcare Communication Reaches 1.2 million in FFT feedback Collected out of 5 million

The Friends and Family Test (FFT) has reached a successful […]

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March 2015 CQUIN targets – how to make sure you achieve them

It’s getting closer to crunch time and we’re here to […]

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London Event – NHSmail SMS Replacement Workshop 5 Feb 2015

From April 2015, SMS will no longer be part of […]

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Events, Workshops and Webinars 2015

Friends and Family Test Training Webinars!  We’re running regular training […]

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We Welcome 3 More Trusts to the Fold

We’re working with 3 new Trusts to deliver their Friends […]

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NHSmail SMS Replacement Workshop – Read All About It!

We held a workshop to discuss the demise of NHSmail […]

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Friends and Family Test Update: New Communication Resources and Dates for the Diary!

NHS England has designed animated, short films to communicate the […]

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We’ve hit the Big Time – We’re now working with 50 Trusts to deliver the Friends and Family Test

We’re proud to say we are now market leaders in […]

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Our Start Trust of the Month – Aintree University Hospital Trust

Aintree University Hospital feature in Nursing Times this month discussing […]

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Case study

Redesigning Patient Pathways: IBD

Video Case Study

The Friends and Family Test Case Study

Countess of Chester NHS Trust FFT response rates increase by 30% overnight!

Latest News

Are smart hospitals the future?

What is a smart hospital? In 2021, then-health and social care secretary Matt Hancock announced...

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