Royal Liverpool University Hospitals are now live with our Friends and Family Test (FFT)! The hospital is using our solution across many departments including out patients, dental and day cases!
At Healthcare Communications we do not believe that one size fits all, our FFT solution is unique using a variety of different mechanisms to communicate the information, resulting in higher response rates and more detailed feedback. These methods are:
- Paper / postcard approach
- Telephone via IVM or Agents
- Text message
- Kiosk on site
- Mobile application
Read more about the different ways we can exceed your feedback objectives!