HC Envoy Messenger

Make sure you reach all your patients

With the choice of multiple channels to reach patients, your Trust achieves the highest connection rate at the most cost effective price possible! You will only ever be charged when patient contact is made too.

Our intelligence uses the lowest cost communication channel first and will automatically fall over to the next mode if connection is not made.

Why is this important?

Text is a popular communication method, but what if your trust has a low patient mobile capture of 40%? This means 60% of patients will not receive hospital communications using SMS in isolation!

It’s impossible to reach all demographics by using just one mode. A multi channel approach is inclusive to every patient group and achieves the highest contact outcome.

Fact: Betsi Cadwaladr University Health Board use a combination of bilingual text, IVM and Agent calls to remind patients about appointments. Up to 6,000 patients now confirm appointments through agent calls and 10,666 slots were reutilised in 2015-2016 by agent calls alone, generating £1.4 million of savings!

  • Text

    Highly effective & cost efficient! 93% of UK adults own a mobile phone and 98% of all texts are opened!

  • Voice

    A real human voice and a sophisticated script to patient landlines & mobiles. Cost effective way for in depth patient insight.

  • Agent

    Office based agents for data security. In 1 month calls generate £38,280 in potential income at East Sussex Healthcare Trust

  • Post

    We can dramatically reduce Trust letter costs with guaranteed results

  • Patient Portal

    Exciting new technology that delivers digital appointment letters. Potential to save millions in reducing postal costs.

  • Online

    Patients that complete online surveys often give more detailed & truthful responses away from the provider’s environment.

  • Kiosk

    Collect patient feedback when they are most fresh and in the moment!