Make sure you reach all your patients
With the choice of multiple channels to reach patients, your Trust achieves the highest connection rate at the most cost effective price possible! You will only ever be charged when patient contact is made too.
Our intelligence uses the lowest cost communication channel first and will automatically fall over to the next mode if connection is not made.
Why is this important?
Text is a popular communication method, but what if your trust has a low patient mobile capture of 40%? This means 60% of patients will not receive hospital communications using SMS in isolation!
It’s impossible to reach all demographics by using just one mode. A multi channel approach is inclusive to every patient group and achieves the highest contact outcome.
Fact: Betsi Cadwaladr University Health Board use a combination of bilingual text, IVM and Agent calls to remind patients about appointments. Up to 6,000 patients now confirm appointments through agent calls and 10,666 slots were reutilised in 2015-2016 by agent calls alone, generating £1.4 million of savings!