Ensure patients are seen based on their health need rather than waiting list position, and prioritise patients with more urgent issues. In addition, patients that require further testing before clinician assessment could be redirected to diagnostics first, removing the need for an appointment in between.
Intelligent automation for a first-class patient AND staff experience
- Deliver at scale with automated communications triggered by patient responses
- Intelligently defaults to a paper version if the digital option is not opened, ensuring forms are delivered to all patients
- Advanced reporting via intuitive dashboard, enabling quick evaluation of high-risk patients to fast track their treatment
- Schedule nudge message reminders for patients who are yet to complete their form
Select from a library of pre-built forms
Digital triage
Patients complete an online triage form which is instantly returned to the hospital for assessment. Patients are then directed onto the right pathway, which could be just a medicines review or an appointment to see the clinician.
Flexibility in how the patient attends the appointment – by video, telephone or in person, can also be offered when more detail is required.
Remote medication and pain monitoring
Empower patients to monitor their condition and set trigger messages to nudge them to complete checks. Patients who flag worsening conditions can then be rapidly triaged to avoid escalation of their condition.
Medication monitoring eForms can be redirected to pharmacists, distributing patient care across skilled specialists for a more efficient experience, creating clinical capacity and reducing unwarranted variation.
Patient initiated follow up forms (PIFU)
Patients on chronic pathways are rarely ill on the day of their booked appointment and attend as routine, rather than for need. In contrast, when their condition flares, appointment availability is limited.
For this reason, many patients want more control in managing their health.
PIFU puts patients firmly in the driver’s seat of their health. In return, capacity significantly opens up in secondary care for those patients that need physical assessments.
Wellness & preventative forms
Identify and manage chronic conditions earlier with regular digital check ins on rising risk groups. This can include prediabetes, pre-obesity and high cholesterol patient groups.
Staff can then risk stratify to help with early intervention, resource planning and targeted engagement to improve patient’s quality of life.
Pre-attendance forms
Free up nursing staff time by digitising pre clinic questionnaires. Patients can then complete forms in the comfort of their home, without rushing answers. Responses are well thought out too, adding more value to sessions and removing time spent on admin from nurses and clinicians.
• Fertility pre-attendance questionnaires
• IBD non-urgent queries/concerns
• Biologics monitoring
• Rheumatology questionnaire
eConsent forms & pre-operative readiness
Patients undergoing surgery are understandably anxious and overwhelmed when presented with lengthy info packs full of medical terminology. Empower patients to make informed decisions and ensure legal adherence to consent guidelines with eConsent forms.
The risks, benefits and potential outcomes are explained to the patient in a simple, clear way so they are fully prepared and have legally agreed to their surgery.
PROMS and PREMS
Often, lengthy paper questionnaires are posted to patients after surgery to assess quality of care and their health status. Patients then have the hassle of returning these to the hospital by post, which ultimately impacts on response rates and data integrity.
Instead, questionnaires can be sent straight to patient’s mobiles and instantly returned to the hospital with 1 click. The results are automatically collated and presented for staff in visual, high level and granular reports.