We’re working with 3 new Trusts to deliver their Friends and Family Test (FFT) across many departments! Welcome onboard:
- West Middlesex University Hospital
- Oxford University Hospitals NHS Trust
- Sheffield Teaching Hospitals NHS Foundation Trust
All are now ‘live’ with a blend of Integrated Voice Messages, SMS communications and Agent calls to ensure every patient has the opportunity to provide feedback! We’re also focused on supporting Trusts to achieve CQUIN targets in March 2015, so if your department needs a plan of attack, let us help!
‘The positive impact of using text messaging for our FFT surveys was unbelievably quick and without huge commitment from our very busy clinic staff. Within 2 months, our response rates had tripled and with the onset of IVM at the last minute, we managed to hit our CQUIN targets.”
Steve O’Brien, Associate Director Quality, Lancashire Teaching Hospitals